Book an appointment

• You need to have downloaded the TMB App.
• You need to have registered on TMB.
• You should also bring an official proof of identity document (DNI, NIE with TIE or passport).
• If applicable, also bring supporting evidence for any discounts you may be entitled to (single-parent or large-family).

1. Registration
   • Save yourself this in-person procedure; you can register online, through TMB Tickets or the TMB App.
   • If you do decide to come to a centre, we will carry out your T-mobilitat registration and we will show you how to manage the T-mobilitat from the TMB App.
   • If you are entitled to the discount for single parents or large families, we will also activate your profile. You can also do this activation yourself through TMB Tickets or the TMB App.
2. Buying the support
   • Once your registration with T-mobilitat has been confirmed, you can buy the medium for the T-mobilitat. Payment for the suport can be made either by bank card or in cash.
     • If you have a mobile with NFC, the medium can be digital: digital wallet; otherwise, the medium will be physical, the T-mobilitat card.
   • When you buy the support, you can choose to upload one of the transport tickets available for the T-mobilitat (except for T-16, which has a specific procedure). Payment can only be made by credit or debit card.

To register a minor in an in-person appointment:

• The father, mother, or legal guardian must have a T-mobilitat account.
• The child or teenager can attend the appointment, but it is not required. The person who must attend is the father, mother, legal guardian, or an authorised adult.
• The following documents must be provided:
  • An original document proving the identity of the father, mother, or legal guardian.
  • The original document proving the identity of the minor.
• If the person requesting the registration is an authorised adult, they must provide:
  • A photocopy of the document proving the identity of the father, mother, or legal guardian.
  • A correctly completed authorisation form.
  • An original document proving the identity of the authorised person.
  • The original document proving the identity of the minor.

Download the authorisation.

To request the T-mobilitat validation certificate, it is essential to be registered with T-mobilitat and have a personalised support device. This requirement is necessary whether you make the request in person (at a TMB Point) or online via the TMB Tickets website.

Important: If you do not have a personalised support device, you will not be able to obtain the certificate that proves the journeys you have made.

Steps to obtain the certificate right now:

1. Go to TMB Tickets.
2. Log in with your TMB account.
3. Navigate to the T-mobilitat section.
4. Once inside, a page will display the image and number of your support device. Below this information, you will find a link to view the details. Click on it.
5. At the bottom of the support details page, you will find the "Movements" section.
6. Fill in the form by specifying the start and end dates of the journeys you wish to check.
7. Click Search.
8. Once the results appear, you can export the data as a PDF.
9. Finally, you can save the PDF to your device and print it whenever you need it.