Accessible public transport network

Since 2007, the bus network has been fully adapted for people with reduced mobility (PRM). The buses in the fleet have reserved seats inside and an access ramp to facilitate boarding, as well as a kneeling system to make entry easier. The new vehicles feature wider seats that enhance comfort.

From 2020, with the incorporation of a new fleet, people with reduced mobility benefit from additional accessibility improvements, such as wider doors and a ramp that adjusts to the door opening. The most notable enhancement is the facing arrangement of the two reserved spaces for wheelchairs, approved scooters, and child strollers; additionally, the safety of wheelchair users is guaranteed with a lateral support bar and adjustable straps.

Efforts have also been made to improve accessibility for people with visual disabilities. The validators inside the vehicles have contrasting signage and braille for easy location, and the vehicle identification number (calca) is located on the second door of the vehicle, with contrasting colors and braille.

To improve infoaccessibility, new screens have been installed to deliver information to everyone, incorporating easy-to-read formats, improved reading transition times, character design, and sound.

You can consult the access regulations for the different personal mobility support items on the Transport Use Regulations page.

• Barcelona bus network map
• Barcelona bus lines
• Bus network status

You will find more information on Accessibility and reduced mobility page.

Since 1992, the construction or renovation of stations in the metro network has been used as an opportunity to improve accessibility conditions by progressively adapting all facilities and infrastructure. Some of these measures include the implementation, across the entire network, of ticket machines with voice navigation systems, tactile paving for visually impaired individuals in many stations, and elevators already available in 153 of the total 165 stations.

We also provide other tools to facilitate the use of our metro network. Since 2012, and updated in 2024, a tactile metro map has been available, accompanied by a Braille and ink guide for people with visual impairments. This guide was developed in collaboration with ONCE Catalunya and can be found at TMB Points.

The trains have been improved over the years, along with the introduction of new ones. The access doors are marked in red and are equipped with visual and acoustic door-closing warnings, as well as next-stop announcements.

With the new trains, the interior of the reserved space has been enhanced (wider and more comfortable), now including a seatbelt, disembarkation request button, and floor signage. Sensors in the reserved area allow the driver to see whether it is occupied by certified wheelchair or mobility scooter users. An induction loop system has been installed in the first and last carriages (at the front and rear of the train).

Communication and information devices have been installed at the height specified by the Accessibility Code, making them accessible to everyone when needed.

Trains also feature screens displaying information about elements of the next station, using easy-to-read and accessible design principles while providing real-time service updates.

Remember that you can check the status of elevators in the metro network on the web page for each station.

All information about stations and inaccessible connections is also available on the TMB website, as well as on the maps you’ll find throughout the metro network.

You can check the status of the elevators in the metro network in the section for each station, as well as the access regulations for the different personal mobility support products on the Transport Use Regulations page.

• Barcelona metro network map
• Barcelona metro lines
• Metro network status

You will find more information on Accessibility and reduced mobility page.

• Montjuïc Funicular Railway
• Montjuïc Cable Car
• Barcelona Bus Turístic
• Catalunya Bus Turístic
• Barcelona Night Tour Bus
• Barcelona Christmas Tour
• Tramvia Blau

You will find more information on Accessibility and reduced mobility page.

We offer various customer service channels so that you can choose the one that best suits your needs.

• Digital Punt TMB (virtual office): you can take care of procedures and formalities with TMB online.
• Face-to-face customer service: we can assisst you at the Punts TMB customer services, at any metro station or on the bus.
  • Accessibility at the Punt TMB Diagonal :
    • Priority service desk for people with disabilities, reduced mobility, and other needs.
    • Sign language videointerpretation service for people with hearing disabilities.
    • Inductive loop.
    • Available metro network maps in braille and raised relief for visually impaired people.
  • Accessibility at the Punt TMB La Sagrera :
    • Priority service desk for people with disabilities, reduced mobility, and other needs.
    • Sign language videointerpretation service for people with hearing disabilities.
    • Inductive loop.
    • Wayfinding to the TMB Point door.
    • Available metro network maps in braille and raised relief for visually impaired people.
  • Accessibility at the Punt TMB Sagrada Família:
    • Priority service desk for people with disabilities, reduced mobility, and other needs.
    • Sign language videointerpretation service for people with hearing disabilities.
    • Inductive loop.
    • NaviLens tag for location.
    • Wayfinding to the TMB Point door.
    • Integration of the turn management system with NaviLens technology.
    • Available metro network maps in braille and raised relief for visually impaired people.
  • Accessibility at the Punt TMB Universitat:
    • Priority service desk for people with disabilities, reduced mobility, and other needs.
    • Sign language videointerpretation service for people with visual disabilities.
    • Inductive loop.
    • Available metro network maps in braille and raised relief for visually impaired people.
• Other customer service channels: there are other ways to get in touch with us via telephone, via Twitter or via Facebook Messenger.
• User guide:
  • Rules and guidelines for use and coexistence
    • Respect reserved seats and spaces for people who require special attention.
    • Access for wheelchairs, positioning chairs, scooters, and walkers/rollators. 
  • How to travel by metro.
  • How to travel by bus.
    • How does a double stop work? The first bus that arrives at the stop will stop at stop point 1, whenever possible. If another bus arrives at the stop when stop point 1 is occupied, it will stop and pick up passengers at stop point 2. The bus that has stopped at point 2 will not stop again at stop point 1 and will continue its route, except in the case of people with visual disabilities. If a customer with a visual disability wants to board that bus, it will stop at stop point 1, even if the bus has already stopped at point 2.
• FAQs: basic information on transport, customer service, tickets, regulations of use, etc.