Accessible public transport network

Since 2007, the bus network is fully adapted for people with reduced mobility.

Buses have:

• Reserved seats inside.
• A ramp to get on the bus.
• A kneeling system to make access easier.

Improvements in the vehicles

New buses have wider and more comfortable seats.

Since 2020, with the new fleet, more improvements have been made:

• Wider doors.
• A ramp that adjusts to the door opening.

The most important improvement is:

• The two reserved spaces are placed face to face.

These spaces are for:

• Wheelchairs
• Authorized scooters
• Baby strollers

There are also safety features:

• A side bar to hold on
• Adjustable belts for wheelchairs

Accessibility for people with visual disabilities

Improvements have also been made for people with visual disabilities:

• Validation machines have high-contrast signs and braille.
• The vehicle number is on the second door, with high contrast and braille.

Accessible information

To improve information:

• New screens have been installed.
• The information is easy to read.
• Reading time has been improved.
• Letters are clearer.
• The sound is better.

You can consult the access regulations for the different personal mobility support items on the Transport Use Regulations page.

• Barcelona network maps
• Barcelona bus lines
• Bus network status

You will find more information on Accessibility and reduced mobility page.

Since 1992, work has been done to improve metro accessibility.
When stations are built or renovated, they are made more accessible.

Some improvements are:

• Ticket machines with voice in the whole network.
• Guided paths for people with visual disabilities in many stations.
• Lifts in most stations (156 out of 165).

Tools to make it easier to use

There are also other tools to help people use the metro:

• A metro map in relief.
• A guide in braille and in print.

These materials are for people with visual disabilities.
They were made with ONCE Catalonia.
You can find them at Punts TMB custommer service offices.

Improvements in the trains

Trains have improved over time.
Now they have:

• Doors marked in red.
• Light and sound signals when doors close.
• A voice that announces the next stop.

Reserved spaces

New trains have better reserved spaces:

• They are wider and more comfortable.
• They have a safety belt.
• They have a button to ask to get off.
• They have signs on the floor.

The driver can see if this space is used by people with wheelchairs or authorized scooters.
In the first and last car, there is an induction loop (to help people with hearing aids).

Information and communication

Information devices are placed at an accessible height for everyone.
There are also screens with information about the next station.
This information is clear, easy to read, and updated.

Useful information

You can check:

• The status of lifts on the metro website, on each station page.
• Information about stations that are not accessible on the TMB website.
• Maps available across the whole network.

You can check the access regulations for the different personal mobility support products on the Transport Use Regulations page.

• Barcelona network maps
• Barcelona metro lines
• Metro network status

You will find more information on Accessibility and reduced mobility page.

• Montjuïc Funicular Railway
• Montjuïc Cable Car
• Barcelona Bus Turístic
• Catalunya Bus Turístic
• Barcelona Night Tour Bus
• Barcelona Christmas Tour
• Tramvia Blau

You will find more information on Accessibility and reduced mobility page.

We offer various customer service channels so that you can choose the one that best suits your needs. In each section, you will find the information you need regarding the accessibility of that product or service.

• Help and contact: you can carry out procedures online.
• Face-to-face customer service: we can assisst you at the Punts TMB customer services, at any metro station or on the bus.
• User guide:
  • How to travel by metro.
  • How to travel by bus.
• FAQs: basic information on transport, customer service, tickets, regulations of use, etc.